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Hi there, to waterproof your dry pack, you need to fully cover with the KERDI waterproofing membrane. Hope this helps!

Hi there! The 12''x20'' measurement is the inside of the niche. The niche measures 16''x24'' and 4'' deep including the thickness of the boards and the flange. You can find the CAD drawing in the download section of the product. Hope that helps!

Hello! At 9:11 he installs the KERDI inside corner, but the rest of the wall/floor junction needs to be sealed with KERDI-BAND. At 9:48 he is showing that you can install the KERDI-BAND 2'' away from the corner to avoid a build-up in this area and still achieve the 2'' overlap with the KERDI-BAND and the inside corner piece. Hope this helps!

Hi there, this is our No-Access installation ... the principle is the same, it shows how the drain goes in before the drain. Hope this helps! ua-cam.com/video/u-ZILYISeX8/v-deo.htmlsi=RvKcU6a8blU9LUlI

Hi Ashley! The profiles can be aligned and butt joined together to create a continuous line. Hope that helps!

There is no need to add a support to the end of the bench, as the spacing of the other supports is tight enough and it will be attached to the wall and waterproofed. However, you are welcome to move a support to the end if you prefer!

Hi there! Would be best to contact our product support team. They will be able to request more details on your project and be able to assist you! You can reach them at 800-472-4588 (US) or 800-667-8746 (CA). Thanks!

Hi there! Our Product support team would be best suited for this question. You can reach them at: 800-472-4588 (US) or 800-667-8746 (CA)

¡Hola! Este es nuestro perfil para peldaños Trep-GK. Aquí está el enlace de la página web del producto: www.schluter.com/schluter-us/es_US/Perfiles/Para-escaleras/Bandas-antideslizantes/Schluter%C2%AE-TREP-G--GK/p/TREP_G?facets=false

Hi there! Our customer service team would be better suited to answer this question. You can reach them at 888-472-4588 (USA) or 800-667-8746 (Canada). Hope this helps!

We've actually been working on doing just that! Look for a QR code on the latest version of our thin-set bags.

Hi there! KERDI-BOARD isn't designed to have larger surfaces painted, so we would recommend tiling over it. If paint is desired in that area, drywall would be the recommended substrate.

Yes, you can use KERDI-FIX to waterproof between the tub and the bathroom floor in conjunction with DITRA and KERDI-BAND. You can check out those details in this video: ua-cam.com/video/WCySxf-fx7o/v-deo.htmlsi=6g8k-4dx6S8wy4sa Thanks!

HI! It doesn't matter; it's really a preference. As long as you have a 2" overlap, that works for us. Hope that helps!

Yes, DITRA is 100% waterproof, so watering plants over it won't be an issue. You can waterproof any seams with KERDI-BAND to make the floor completely waterproof. The KERDI-DRAIN-F is a great option for a floor drain in that area as well. Hope this helps!

Hi David, we'd need to have a bit of a more detailed conversation with you in order to support you with the right info. Would you mind giving our Product Support team a call to chat? 888-472-4588 (US) or 800-667-8746 (Canada). Thanks!

Hi ! It would be a good idea if you gave our Product Support team a call so you can discuss your project together in detail, and they can advise from there. 888-472-4588 (US) or 800-667-8746 (Canada).

Hi there! Our customer service team would be better suited to answer this question. You can reach them at 888-472-4588 (USA) or 800-667-8746 (Canada). Hope this helps!

Bonjour! Notre équipe du service à la clientèle serait le mieux placée pour vous aider. Ils seront en mesure de demander plus d'informations sur votre projet et ainsi faire les recommandations les plus appropriées ! Vous pouvez les rejoindre au 800-667-8746. Bonne journée!

Hi there! For any exterior application, you will need to get in touch with our product support team. You can reach them at 888-472-4588 (USA) or 800-667-8746 (Canada). Hope this helps!

Hi! We used the Rondec profile with the sink corners. Here is the link to the product page for more details: www.schluter.com/schluter-us/en_US/Profiles/For-Walls/Edging-%26-Outside-Wall-Corners/Schluter%C2%AE-RONDEC/p/RONDEC?facets=false

Hi there! This is a preference. From our side, either way is fine!

Hi! Yes, it works with a 2'' drain pipe!

Hi there. You can put the thermostat into manual mode and then lower the target temperature to something where it wouldn't heat (50 degrees for example). To put the thermostat in manual mode, you would press the "MODE" button until MAN is visible on the bottom left hand side of the display. When ready to resume your schedule, you would press the "MODE" button until AUTO is visible on the bottom left hand side of the display. You can also turn the power off at the breaker while it's not in use. Hope that helps!

Good question! Yes, that is totally fine. Our Handbook instructs that any levelling of the subfloor must be done prior to installing DITRA and DITRA-XL. Levelling compound is a perfectly acceptable option, as long as installed according to the manufacturer's instructions.

Hi there. You can put the thermostat into manual mode and then lower the target temperature to something where it wouldn't heat (50 degrees for example). To put the thermostat in manual mode, you would press the "MODE" button until MAN is visible on the bottom left hand side of the display. When ready to resume your schedule, you would press the "MODE" button until AUTO is visible on the bottom left hand side of the display. You can also turn the power off at the breaker while it's not in use. Please give our Product Support team a call if you would like assistance. 888-472-4588 (US) or 800-667-8746 (Canada). Thanks!

The 2" x 2" tile rule is for our DITRA membranes. Our shower trays don't have this minimum tile size requirement.

Hi there! Our customer service team would be better suited to answer this question. You can reach them at 888-472-4588 (USA) or 800-667-8746 (Canada). Hope this helps!

Hi there! This particular video says at the 2:01 mark that "We will be using Schluter-ALL-SET throughout this demonstration." You don't have to use ALL-SET for this entire installation, however. Everything in the shower can also be installed using unmodified thin-set mortar, including the tray. To install the DITRA or DITRA-HEAT membrane over plywood, you can use our ALL-SET or any other modified thin set. Hope that helps!

Hola. Nuestro equipo de atención al cliente sería el más adecuado para responder a esta pregunta. Puede llamar al 888-472-4588 (EE.UU.) o al 800-667-8746 (Canadá). Espero que te sirva de ayuda.

Hi Sarah! You will need to install KERDI-BAND over every washer and screw. You will have to use the KERDI-BAND as well to seal the seams between two boards and in the wall corners. Here is the link to the complete shower systems handbook: sccpublic.s3-external-1.amazonaws.com/sys-master/images/h5a/hcb/9474558230558/Shower%20System%20Installation%20Handbook.pdf

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Our products are sold through our dealers. Here's a link to our Dealer Locator to find one close to you: www.schluter.com/schluter-us/en_US/store-finder Hope this helps!

Hi there! Sorry to hear you are having an issue with your Ditra-Heat system. Our customer service team would be happy to discuss this with you. Please give them a call and they can help take the next steps from there. 888-472-4588 (US) or 800-667-8746 (Canada).

Hi there! I see what you mean. In this video, we are only dry-fitting the profiles so the video is not too long. The Rondec corner seems to be sticking out, but in reality, another Rondec profile would be installed vertically on the tile edge. Hope that helps!

Our thin-sets do have a new water ratio... any packages that have this new ratio, have new instructions directly on the bag with water ratios. Here is the link: resources.schluter.com/media/thinset/index.html More or less water may be required to reach a personal comfort with the consistency. You can adjust your water amounts and mix less per batch to get it where it needs to be. However, we wouldn't be concerned with the performance of the bond, as long as you can get full coverage with whatever consistency you're comfortable with. Please don't hesitate to reach out to our Product Support team if you have any questions. 888-472-4588

Hi there, just wanted to follow up on your comment-- would you be able to email me at social@schluter.com... I would like to get some more info from you if I can, see if we can help in any other way as well. Thanks!

@@schlutersystems1 You guys are amazing! Thank you so much!

Thank you so much, got your email, will be in touch shortly!

¡De nada!

Hi Ben! You may want to give our Product Support team a call directly to discuss this question in a bit more detail. From what I can gather from your question, it depends a bit on the installed drain elevation, it may be necessary to install KERDI-BOARD, tile backerboard, water-resistant gypsum backerboard, or similar prior to the tray to ensure the desired height is achieved. Install the tray as per the instructions on page 24 of our Handbook. Here's a link to our HB: sccpublic.s3-external-1.amazonaws.com/sys-master/images/ha5/h0b/9474556133406/Shower%20System%20Installation%20Handbook.pdf And here is our Product Support contact info: 888-472-4588 Hope this helps!

Hey Ben, sent you a message on your other comment. Thanks!